Privacy Policy

What Is "Personally Identifiable Information"?

Personally Identifiable Information (PII) refers to any information that can be used to identify or contact you — including your name, address, phone number, email address, and payment details. Information collected anonymously or without connection to an individual is not considered PII.

What Information Do We Collect?

We collect basic information from visitors to our website. For customers who request service or submit a quote form, we may collect:

• Name and contact information (phone, email, address)
• Service address and pool details
• Payment information (processed securely through our billing provider)
• Communication history and service preferences

Who Collects This Information?

Kleen Water Pool Service collects your information directly through our website contact forms and service sign-up process. We may also work with third-party service providers (such as billing processors or scheduling software) who may handle certain data on our behalf. We require these providers to handle your information responsibly.

How Do We Use Your Information?

We use your information to:

• Schedule and deliver pool service
• Send service reports, invoices, and appointment reminders
• Respond to your questions and service requests
• Improve our website and customer experience
• Send relevant updates about your service (you can opt out anytime)

We don't sell your information. Period.

Who Do We Share Your Information With?

We may share aggregated, non-identifiable data with affiliated agencies or analytics providers. We do not share your personal information with third parties for marketing purposes. We may disclose your information if required by law, court order, or to protect the safety of our customers or team.

How Is Your Information Stored?

Your information is stored securely and is only accessible to authorized team members on a need-to-know basis. We use industry-standard security practices to protect your data, including encryption for sensitive information like payment details.

Your Choices

You can opt out of marketing communications at any time by replying to any email or contacting us directly. To update or correct your information, reach out to us at [email protected] or call us at (469) 947-7501.

Do We Use Cookies?

Yes. We use cookies to understand how visitors use our site, improve your experience, and for security purposes. Cookies help us see which pages are most helpful and how to make the site better for you. You can disable cookies in your browser settings, though some features may not work as intended.

Requesting Deletion of Your Information

You can request that we delete your personal information by contacting us directly. Due to backup systems and legal record requirements, some residual data may remain, but we will not use or share your information going forward.

Changes to This Policy

If we make changes to this Privacy Policy that affect how we handle your information, we'll let you know — either by posting the update on our site or by contacting you directly. We'll always give you the opportunity to opt out before any new disclosure practices take effect.